Meet Our Staff


President and Owner

Douglas R. Krenz is President and Owner of Rice, Davis, Daley and Krenz.  He has over 35 years in the insurance business and is a third generation insurance agent. He holds insurance licenses in Property, Casualty, Life, Accident, and Health.  He received his Bachelor of Arts in Economics from Hartwick College in 1978 and has earned three prestigious insurance professional designations:  Chartered Property and Casualty Underwriter, CPCU; Certified Insurance Counselor, CIC; and Certified Risk Manager, CRM.  In his spare time, Doug is an active commercial pilot and FAA Certified Flight Instructor.  Douglas and his wife Mary Ann have been residents of Durham for 16 years.

Doug can be reached at 860.346.6611 or by email at



Vice President

Mary Ann is Vice President of Rice, Davis, Daley and Krenz and Manager of the Personal Lines Department.  She started her career in the insurance industry over 30 years ago after serving in the United States Air Force. Mary Ann is a licensed Property and Casualty agent and earned the designation of Certified Insurance Counselor in 1991. Mary Ann holds an Associate’s Degree in Criminal Justice from Middlesex Community College where she graduated with the highest honors, and she is also the recipient of the George Dingwall award for Academic Excellence in her field of study.  Mary Ann is currently the Chairman of the Durham Park and Recreation Committee.  Mary Ann and her husband Douglas have been residents of Durham for 16 years.

Mary Ann can be reached at 860.346.6611 or email to



Commercial Lines Manager and Agent

Michael joined Rice, Davis, Daley and Krenz following his graduation in 2005 from Eastern Connecticut State University. He is a licensed Property and Casualty agent and works in Commercial Lines Client Services Department as a Customer Service and Sales Representative. Michael has begun to pursue the C.I.C. (Certified Insurance Counselor) designation.  Michael also has received honorary membership  to the Biltmore Who’s Who for his sales work in the insurance field.

Mike can be reached at 860.346.6611 or by email at



Life and Health Manager and Agent

Steven joined Rice, Davis, Daley and Krenz in April of 2010. His prior experience in the Food Service Industry and as a Payroll Consultant for a national payroll company has helped with the success Steve has had with his many new clients. Steve is a CT Licensed Life and Health Insurance Agent as well as the Web Administrator here at RDDK. He and his family reside here in Middletown, CT. Steve is involved with the Eleven Group which is a non-profit organization that for the last two years has organized a fund raising golf tournament to raise money and awareness for Multiple Sclerosis.

Steve can be reached at 860.346.6611 or by email at



Commercial Client Services and Accounting

Janice joined Rice, Davis, Daley and Krenz in 1992 and is a licensed agent. Janice is currently working on obtaining her C.I.C. designation. In addition to her work as a Personal Lines Customer Service and Sales Representative, Janice also works in our Commercial Lines Department. Janice has been a lifelong resident of Middletown, CT. and currently resides there with her husband and 2 sons.

Janice can be reached at 860.346.6611 or by email at




Charleene is beginning her 13th year here with us at Rice, Davis, Daley and Krenz. She has 3 sons, a daughter, and a daughter-in-law with her husband Eric.

Charleene can be reached at 860.346.6611 emailed



Client Service Representative

Donna has worked for Rice, Davis, Daley and Krenz for 12 years and is a licensed Life, Accident & Health agent. Donna is responsible for Customer Service and is the Assistant to the Producers of our  Life, Disability and Health Department. Her insurance experience goes back to 1988, working in the contract department for Group America Insurance Company dealing with disability and life insurance products. Donna resides with her son in Middletown, CT.

Donna can be reached at 860.346.6611 or by email at



Financial Services Manager and Licensed Agent

Jim has been helping people in the insurance industry for over 20 years. He has Managed the Financial Services Department, specializing in Group & Individual Health, Life Insurance and Financial Services, and is licensed in Life, Accident and Health, Property & Casualty.  He holds a Bachelors of Science degree in Correctional Research from Northeastern University and a Masters of Science in Counseling and Psychotherapy from the University of New Haven. Prior to joining Rice, Davis, Daley and Krenz, Jim was a Senior Connecticut State Parole Officer for the State of Connecticut for 25 years. Jim is also an active member of St. Coleman’s church and the parish council, as well as teaches Bridge classes. He and his Wife have been residents of Durham, CT for the past 38 years.

Jim can be reached at 860.346.6611 or by email at



Insurance Associate

Fred joined Rice, Davis, Daley & Krenz in September 2004 and has been in the insurance industry for over 20 years, including 12 years as the Owner Manager of a local Allstate Agency.  He is a 1986 graduate of Central Connecticut State University and holds a B.A. degree in Business Administration and Finance.  Fred is also a Graduate of the Hartford School of Insurance with certificates in Personal and Commercial Lines Insurance. He has been a member of the Middletown Rotary for 5 years and is a coach for recreational athletics in his community. Fred and his family have been residents of Higganum, CT for the past 10 years.

Fred can be reached at 860.346.6611 or by email at



Insurance Associate

Mike is a Senior Account Executive at Rice, Davis, Daley and Krenz and has 31 years of insurance experience as an Independent Insurance Agent servicing Commercial, Personal and Life, Accident and Health accounts. Mike’s specialty for the past 15 years has been providing coverage for Long Term Care needs. He is certified by the State of Connecticut to sell its Partnership Program. Mike is an active member of the Middletown Kiwanis. Michael received recognition in the March, 2011 issue of Connecticut Magazine.  For being selected the following honor, “Connecticut 2011 Home/Auto Insurance Professionals.”  Michael and his wife Rosemary have been residents of Middletown, CT for 38 years.

Mike can be reached at 860.346.6611 or by email at